At Fitnhit, customer satisfaction is important to us. Please read our policy carefully before making a purchase.
Eligible Returns, Refunds & Exchanges
We accept returns, refunds, or exchanges only if:
The item received is damaged.
The item received is defective.
The wrong item was delivered.
Customers must notify us within 3 days of receiving their order and provide clear photos of the issue.
Non-Eligible Returns, Refunds & Exchanges
We do not accept returns, refunds, or exchanges for:
Change of mind.
Incorrect size selected by the customer.
Personal preference.
Used, washed, or altered products.
Requests made after the specified reporting period.
Refund Process
Once the returned item is received and inspected, approved refunds will be processed through the original payment method or an agreed alternative method.
Exchange Process
Approved exchanges will be shipped after the original item has been received and inspected.
